Shipping policy

Order Confirmation

Once we have received your order you will receive an email confirmation (not to be confused with a dispatch notice).  Your order will normally be processed and dispatched within 2-3 business days. All order will be shipped using third Party Logistics Services and its sub contracted Logistics vendors for all domestic and international shipments. Please note orders placed over the weekend will be processed on the Monday.

Extended Shipping Areas Policy

Dew Products offers free delivery on orders, over Indian Rupees 1500.00, to most Indian addresses. All postal delivery charges are shown prior to you completing the checkout.

Loss, Damage & Non-Delivery / Redelivery

On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim, we will require a letter from you stating non-delivery of your goods. If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and, in most instances, charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries.

Any order discrepancies must be reported within 48 hours of receiving your delivery. Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At Evimeria we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call our customer services team on +91 7034555989

In case of damaged/pilferaged/tempered/pressed/leaked shipment, receiver shall mention negative remarks on POD copy to get claim for the shipment. In the absence of any negative remarks on POD copy clearly stating such damage/pilferage/tampering/pressing/leakage, no claim shall be entertained.

Claims for any kind of damage/pilferage/tampering/leakage of the booked articles/goods/shipment shall be entertained only if the outer packaging done by the shipper is damaged/altered/tampered. However, if the outer packaging done by the shipper is intact and not tampered with, in such a case, no claim(s) for any damage/pilferage/tampering/leakage shall be entertained.